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Returns and Exchanges Policy
Damages
If you received a item that was damaged in transit
and need to exchange it for the same item, please email us within 3 business days to request a replacement. Do include the required information (listed at the bottom of this page) in your email.
Please keep the item(s)
for 10 business days for possible inspection by carrier. After
10 business days simply dispose of the item(s). Note: You
must report a damage claim within 10 business days of delivery,
any damage claim after that point will not be replaced. It takes 5 business days
to process the exchange once they arrive at our Damages Center.
Returns:
You may return new, unopened items within
30 days of delivery for a full refund. Sorry, no returns on Wine Cellars. All merchandise must
be returned in new condition with all original boxes, packing
material, documentation, and instructions and must be able
to be resold. We'll also pay the return shipping costs if
the return is a result of our error (you received an incorrect
or defective item, etc.). Please note you may be charged for
shipping and any applicable restocking fees on returned orders.
This includes the cost of free shipping; items returned that
had been shipped for free will be refunded for the price of
the merchandise excluding the actual shipping cost. Just email us,
and we will guide you through the process. Do include the required information (listed at the bottom of this page) in your email.
Please
note that it may take up to 10 business days to process returns
once they arrive at our Returns Center. Here is the product return form that must be included when returning an item.
WineGuppy Product Return Form 
Exchanges:If you would like to exchange
an item for a different item, please email us to request an exchange. Do include the required information (listed at the bottom of this page) in your email. Please return the item to our address listed at the bottom of this page. Shipping
cost is the responsibility of the customer. Additional shipping
charges will apply.
Please note that
it takes 3 to 5 business days to process the exchange once
they arrive at our Returns Center. Here is the product return form that must be included when returning an item for exchange.
WineGuppy Product Exchange Form
Partial Refunds:
Partial Refunds will be issued for the following items:
- For items that are returned more than 30 days after delivery.
- Any item that has obvious signs of use.
- Any item not returned in the condition it was received
Please include the following in all emails for damaged goods, returns and exchange requests:
- Order Number
- Order Date
- Name of Purchaser
- Name of Recipient (if different from purchaser)
- Email
- Telephone
- Product code of item(s) that are damaged, to be returned or for exchange.
Return Shipping Address:
GFHB Distributors
Returns & Exchanges
410 S 16th Street
Easton, PA 18042
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